Inclusive workplace series: Unlocking communication accessibility for an inclusive workplace

When we talk about accessibility in the workplace, it is not just about physical accommodations like wheelchair ramps, gender-neutral restrooms, or hybrid work options. These are important, but many businesses miss an essential aspect of inclusivity. Communication accessibility for an inclusive workplace is a must. Organisations must prioritise communication systems that work for all employees, especially those with visual or hearing impairments. By making communication accessible, you can create a more inclusive workplace where everyone feels empowered.

Implement accessible communication formats

For businesses that rely heavily on written communication, such as contracts, policies, or internal memos, it is crucial to ensure communication accessibility for an inclusive workplace. One of the simplest ways to achieve this is by offering large print versions of documents or ensuring all digital content is compatible with screen readers. These screen readers convert on-screen text into speech. They enable visually impaired employees to “hear” the text. Some of these tools also integrate with Braille displays, creating more opportunities for inclusivity.

Incorporating Braille into your office environment is another crucial step. Simple practices, such as labelling office supplies, control panels, and even elevators in Braille, allow visually impaired employees to navigate independently. By using Braille in both signage and documents, you are fostering a culture where all employees can thrive without constantly asking for assistance.

Communication accessibility for an inclusive workplace: Use signage that works for all

Clear, easy-to-read signage is another aspect of communication accessibility for an inclusive workplace. If your signs are hard to read, it impacts everyone, not just those with vision impairments. These small changes can make a big difference:

• Non-glare finishes: Use matte signs to reduce glare, making text easier to read.
• Raised text: Not everyone reads Braille, so raised lettering alongside Braille ensures inclusivity.
• Upper and lowercase letters: A mix of upper and lowercase letters aids recognition of word structure, making signs easier to read.
• Sans serif fonts: Choose easy-to-read fonts like Helvetica or Arial. These are simpler for those with vision issues.
• High contrast: Ensure strong contrast between text and background, helping everyone read signs clearly without squinting.

Providing sign language interpreters

To truly embrace communication accessibility for an inclusive workplace, consider the needs of deaf and hard-of-hearing employees. It is important for large gatherings, group presentations, and one-on-one discussions. Interpreters can join in person or remotely through online platforms. In today’s digital age, technology makes inclusivity easier than ever, so utilise video conferencing tools alongside sign language interpreters to ensure everyone stays connected and engaged during meetings.

The final thoughts on communication accessibility for an inclusive workplace

Inclusion is not just about physical adjustments—it also means making communication accessible to everyone, regardless of their sensory abilities. If you are unsure of an employee’s communication preferences, simply ask. Fostering an open dialogue is the key to creating an inclusive workplace. By prioritising communication accessibility, you ensure that every employee feels heard, valued, and empowered.

Disclaimer: The views expressed in this article are based on the writer’s insights, supported by data and resources available both online and offline, as applicable. Changeincontent.com is committed to promoting inclusivity across all forms of content, which we define broadly to include media, policies, law, and history—encompassing all elements that influence the lives of women and gender-queer individuals. Our goal is to promote understanding and advocate for comprehensive inclusivity.